Contact Center
as a Service (CCaaS)
It’s all about the customer experience
Know your customers.
By not having the right combination of business processes and technology enablement for your agents, you run the risk of upsetting and losing customers, bad press and worse. Do you really know what customers are saying about your company on social media and word of mouth? It matters. Businesses closest to their customers are growing exponentially faster than those who aren’t.
These days, customers expect to interact with you on their own terms…and when, where and how they prefer. CCaaS enables businesses large and small to better understand the voice of their customers, their insights and behaviors
Why Choose a Cloud Contact Center?
- Simplifies Complex Environments
- Pay-as-you-go-model
- Easily scale up or down
- Better service/uptime
- Single unified solution
What’s all the fuss about?
Is your current Contact Center portable, scalable and bullet-proof? That is, does your current platform provide continuity plans for your agents to work remotely, or the ability to scale up or down with seasonal needs at a moment’s notice? That’s the power of CCaaS.
CCaaS solutions are becoming the preferred deployment model for many contact centers in North America, replacing traditional on-premises contact center infrastructure. Benefits include low barrier to entry, remote agent capabilities, pay as you go model, simplistic and expedient implementation… all possible with CCaaS. SmartConnect is partnered with the top CCaaS providers in North America. Our long-standing relationship with these providers enables us to provide unbiased insights so you can make informed decisions.
Features
- On-demand access to customer information
- Omni-channel customer experience
- Chat bots
- Telecommunications
- PBX
